Refund policy

Return Policy

At KoalaCloth, your complete satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are always ready to assist you throughout the return process.

60-Day Risk-Free Return Guarantee

You have up to 60 days from the date of your order to request a return if you are not completely satisfied with the product. We aim to keep the process simple and hassle-free.

Refunds and Exchanges

  • Processing time: Once we receive and inspect your returned package, your refund will be processed within five business days.

  • Payment method: All refunds will automatically be issued to your original payment method.

  • Damaged, defective, or incorrect items: If your order arrives damaged, defective, or incorrect, please contact us immediately, and we will send you a replacement at no additional cost.

Shipping Costs and Customer Responsibilities

  • Return shipping costs: Customers are responsible for paying the return shipping costs when returning a product for a refund.

  • Non-refundable charges: Original shipping charges and return postage costs are non-refundable.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include:
•    Your order number
•    A description of the issue
•    Clear photos of the product and packaging
We will review your request and arrange a replacement, store credit, or refund as appropriate.

How to Start a Return

  1. All returns must be requested by contacting us in advance and providing your order number and the reason for the return.

  2. Our customer support team will respond within one to two business days with detailed return instructions and the return address.

  3. Returned items must be in their original condition, intact, and free from damage.

  4. Carefully package the product and send it to the return address provided. Once we receive and inspect the returned item, we will issue a refund or send a replacement.

Need Assistance?

If you have any questions or concerns regarding your order, please contact us at : support@koalacloth-au.shop. Our support team is always ready to assist you.